Account & Data Deletion

How to delete your Aisle8 account

This page explains how to delete your account and your data from the Aisle8 apps — Shop Aisle8, Owner Aisle8 and Team Aisle8 — published by Dumpling I, Inc. You do not need to be signed in to read it, and you do not need to reinstall the app to make a request.

Delete your account in the app

This is the fastest way, and it takes effect immediately. The steps are the same in all three apps.

Open the app and sign in.
Go to Account, then Profile. In Owner Aisle8, stay on the Personal tab.
Tap Delete account at the bottom of the page. The next screen tells you what will happen to your account.
Tap Continue, then confirm it's you with your password and the code we text to your phone. Your account is closed as soon as you confirm.

You can also do this on the web while signed in:

If you can't delete your account yet

We can't close an account while money or shopping is still in progress — for example, an order that is being shopped right now, or a payment or refund that hasn't finished. The app lists what needs to finish first. Once it has, come back and delete your account.

Ask us to delete it for you

If you can't sign in, no longer have the app, or used one of our older Dumpling-branded apps, email us at mygig@dumpling.us from the address on your account and ask us to delete it. We may need to confirm you control that address or the phone number on the account before we act on the request.

What happens when you delete your account

In every app, your sign-in is disabled and you are signed out, so the account can no longer be used, and we delete the notification tokens that let us send push notifications to your devices. The rest depends on which app the account is for.

Shop Aisle8 (customers)

We delete:

your profile photo
your saved delivery addresses
your saved payment methods

Any open orders that haven't started yet are cancelled.

Owner Aisle8 (businesses)

Deleting an owner account closes your business on Aisle8 that day:

your subscription ends that day, with no refund
open orders that haven't started yet are cancelled
your Aisle8 Cards are turned off
your team members lose access
your custom Aisle8 link is released and may be claimed by someone else
your saved payment methods are removed

We keep your payment account with our payment processor, and your order, payment and tax records. Payouts already on their way to your bank still arrive.

Team Aisle8 (team members)

Deleting a team member account closes your team account with the business you work for. Your Aisle8 Cards are turned off and your profile photo is deleted.

What we keep, and why

We keep your information for as long as your account is open. When you close your account, we delete your personal information. The only things we keep are records we're legally required to retain — order, payment and tax records, and anything we need to resolve a dispute, prevent fraud, or meet a legal obligation. We don't use anything we retain for any other purpose.

Your past orders stay in those records — what was bought, what it cost, and how it was paid for.

Questions

Email mygig@dumpling.us and we'll help. For the full picture of what we collect and why, read our Privacy Policy.